Heroes of the Storm/Known Issues

Known issues for Heroes of the Storm.

Updated: 2015-04-25

UI and Battle.net

• New – Alt-tabbing in and out of the game in Windowed Mode with a confined mouse can sometimes cause the Alt key to get stuck as if held.
• New – Extra-wide monitors can sometimes experience stretched cinematics and incorrect resolutions.
• New – Friends List sometimes displays incorrect durations for friends that have been offline for an extended period of time
• New – Inviting a player to a party during one of Uther's tutorial messages can cause the UI to become unresponsive.
• New – The "Block all Communication" button will not work if the tab screen is ordered in any non-default way.
• New – Alternative resource costs like fury and brew show as blue in the hero portrait UI.
• New - The Score Screen displays incorrect Player Level 1 instead of your correct level.
• New – Zagara's Mutalisk may remain on the map after killing its target.
• New – Diablo's Lightning Breath can sometimes appear invisible when cast from inside bushes.
• New – The Lost Vikings Spin to Win ability only displays one damage numbers, even if multiple Vikings deal damage with it.
• New – Stitches' Hook can sometimes appear invisible when cast from inside bushes.
• New - Tyrael and Uther’s Ultimate Evolution clones are missing death models.
• Players will be unable to queue for games until they relog if they start a tutorial after a match is found.
• Basic hotkeys don’t allow mouse button customization.
• Gold total may sometimes not update until relogging after receiving gold.
• Abathur's Ultimate Evolution clone can appear on the score screen instead of Abathur.
• The client may get stuck at the preloading portion while loading into a map.
• There is no menu button while watching a replay
• It is possible to disconnect from matches with only the "Options" and "Exit to Desktop" buttons visible.
• Toggling Indirect Shadows “On” causes black shapes to render in the Hero Selection Screen.
• The Lost Viking's portrait and selection buttons may disappear if a party member skips a map intro cutscene.
• Olaf the Viking cannot be issues a queued attack command after he was issued a queued move command.
• Olaf the Viking's face fx do not always match his voice over lines.
• Vikings revived from the "Checkpoint Reached" talent can cause their location indicators to break.

Game Content

• New - The 'No Ammo' icon will display over destroyed Towers until the connected Town Gate is destroyed.
• New - A Lost Viking's resurrection stone will sometimes appear where they died instead of at the Hall of Storms.
• Tassadar's 'Second Strike' timer bar does not show up when he is in 'Archon' mode.
• Tyrael and Uther’s Ultimate Evolution clones are missing ragdoll models for their timed out deaths.

Mac

• Shadows can display incorrectly when inside the Haunted Mines.
• Enabling 'Confine Mouse Cursor' can cause erratic mouse movement.

Localization

• AZERTY Keyboards are being treated like QWERTY in game.

Issues that should now be resolved

• Hero level rewards should now correctly appear in the Hero Progression section.
• Bonus Free Hero Rotation slots should now be locked until levels 12 and 15.
• Players should no longer get stuck in 'Rejoin Game' loops.
• Jaina will no longer display '[d]4,321 kills' in the Statistics section.
• Fixed an issue where Heroes in a League Draft would appear unavailable even if the Hero hadn't been selected yet.
• It should no longer be possible to become stuck and lose the ability to move with Right-Click.
• Zagara's Mutalisk will now correctly fly away when their target is killed.
• Mac users should no longer see a blurry portrait during Uther's New User tips.
• Fixed a Mac issue with shaders and Tassadar's Dimensional Shift turning the screen dark.

Known Performance Issues

• [Under Investigation]: Ultra-Spec computers are getting low-spec performance. Modifying in-game settings does not appear to affect performance output.
• [Under Investigation]: Black screen with Visible UI: This is a known issue with NVIDIA 3D Antialiasing. Restoring your NVIDIA Control Panel to default settings will resolve the issue.
• [Not a Bug]: Game Crashes when launching, Lenovo OneKey Theater installed - Updating the latest Lenovo OneKey theater and Intel Chipset drivers for your laptop resolves the issue.
• [Under Investigation]: Sky Temple – Performance is currently lower in Sky Temple than in other maps.
• [Under Investigation, Workaround]: Stutter with Intel Turbo Boost CPUs – Intel’s overclocked or Turbo Boost technologies can cause a stutter when overclocking and downclocking. Disabling Turbo Boost in your BIOS or by adjusting power settings may resolve the issue.
• [Under Investigation, Workaround]: Blue nameplate with NVIDIA 3D – NVIDIA 3D settings will cause a blue bar where killstreak flames appear in-game. Restoring your NVIDIA Control Panel to default settings may resolve the issue.
• [Under Investigation, Workaround]: Garbled Text with NVIDIA 3D – NVIDIA 3D settings can cause in-game text to appear blurry or garbled. Restoring your NVIDIA Control Panel to default settings may resolve the issue.
• [Not a Bug] "Display driver <driver> stopped responding and has recovered." – This is called a Timeout Detection and Recovery (TDR). This is a feature of windows to reboot a driver when it has become inactive. Common causes are overheating or insufficient power supply. Please see this article on how to troubleshoot TDR issues

Re-testing

• Stutter on multi-GPU systems (Nvidia Optimus, AMD Enduro, or integrated/descrete card systems) – An issue with VRAM detection is resulting in in-game stuttering. Lowering Textures below Ultra quality may fix this temporarily on some machines.
• The NVIDIA 800 and 900 series cards do not have proper Default Settings recommendations.
• Heroes pushing Mic volume to 100%
• All sound is muted when using certain bluetooth headsets